Latest update: 31/01/2023
Your privacy is important to The Cookware Company.
This privacy notice provides more information about the personal data that we process, why we process it, how we obtain the data, how long we retain the data and with whom we share it. It also provides more information on how you can exercise your rights.
- Identity and contact details
The term The Cookware Company means all companies directly or indirectly affiliated with The Cookware Company UK & Ireland Ltd, with registered office at The Old Stables Sutton Manor Farm, Bishop's Sutton, Alresford, Hampshire SO24 0AA (United Kingdom) and registered under company number 07033153.
The Cookware Company holds its own brands as well as brand licenses. Our owns brands include: Blue Diamond, BK, Chop & Grill, Gero, Greenchef, Greenlife, Greenpan, Keltum, Kochstar, Lumenflon, Moods, Merten & Storck, Royal van Kempen & Begeer and Vita Verde. Our licensed brands include: AEG, Bialetti, Mauviel, Electrolux, KitchenAid and Smeg.
If you have questions regarding the processing of your personal data, you can contact us at any time via e-mail (email@example.com) or by letter to the address mentioned above (Attn. Privacy).
The Cookware Company processes your personal data To manage your account on our website. Through this account, we can offer you a better personalised online shopping experience, make your purchase history available and simplify future purchases.
- Legal basis
We collect and use your personal data because you gave us permission by creating your account.
- Categories of personal data
We process your name, e-mail address, login details and orders via the webshop.
- Source of personal data
We obtain your data when you contact our customer service.
- Recipients of personal data
Within The Cookware Company, we may disclose your personal data when necessary to achieve the purposes listed above to third parties, including: payment providers, our customer service partner (if any), logistics partners, IT partners and software providers
Based on a legal obligation, The Cookware Company may also share your personal data with third parties, including law firms, accountants and auditors, banks and insurance companies, government departments, bailiffs, court and police services.
Other companies may also have access to your data in the context of a merger or acquisition.
- Transfer of personal data
We will not transfer your personal data outside the European Economic Area without ensuring that your data is granted an equivalent level of protection.
- Retention period
We will retain your personal data for 10 years after your purchase, unless a legal obligation (e.g. tax or accounting regulations) or legitimate interest (e.g. dispute management) requires us to retain your personal data longer.
- Your Rights
You can contact us at any time to exercise the following rights:
- a request for access to or rectification of your personal data.
- a request for erasure of your personal data.
- a request to restrict the processing of your personal data.
- a request to object to the processing of your personal data.
- a request to transmit your data to another service provider; or
- a complaint if you believe that we are not acting in accordance with the applicable data protection regulations. You can also submit a complaint to the supervisory authority.
You can exercise the above rights by contacting us by e-mail (firstname.lastname@example.org) or by letter to the address mentioned under section 1. We respect all rights relating to your personal data to which you are entitled under applicable law.
Please inform us if there is any change to your personal data.
- Automated decision-making
We do not engage in automated decision-making.
We have implemented appropriate technical and organizational measures to ensure the confidentiality of your personal data and to protect your data from accidental and unlawful destruction, loss, alteration, unauthorized disclosure and access.
We have made the necessary contractual arrangements with third parties with whom we work.
Cooking with GreenPan
How to maximize performance
Low to med heat is best
Our patented Thermolon™ coating distributes heat more effectively than traditional coatings, so your pan will get hot enough to sear a steak even on low to medium heat.
Silicone & wood utensils
Softer tools (like silicone and wood) are gentler on your pan and will help your coating last longer.
Use oil or butter
Everything tastes better with butter or oil. It helps distribute heat, too. We recommend high-smoke point oils for high-heat cooking. Avoid all oils in spray form, as the tiny particulates will heat up quickly and burn, creating a layer of carbonisation on your pan.
Easy to clean
The best way to clean up
Our pans are super easy to clean with a soft sponge and some warm, soapy water. They’re also dishwasher safe. Avoid abrasive detergents, steel wool, or iron sponges.
Let it cool
Plunging a hot pan into cold water risks thermal shock, which can warp pans and shatter glass lids. Always allow your cookware to cool before washing.
For a little added defence, you can’t beat a pan protector—it’s a cushy pad that keeps your cookware from getting dinged when it gets knocked around in your cabinets.
Carbonisation is sticky
A few sticky spots appeared out of nowhere? Here’s why.
Overheating + oils = carbonisation (a.k.a. those little spots that cause your food to stick to the pan). But don’t worry! You can use a melamine sponge to wipe them away.
Here’s how you can deep clean:
For the interior: Fill the pan halfway with water and bring it to a near boil for about 2 minutes. Pour out the water and place the pan on a sturdy surface such as a wooden cutting board. Carefully use a restoring sponge (melamine) on the warm surface. This should do the trick.
For the exterior: Mix baking soda and a little water to form a smooth paste; then use kitchen paper to rub the paste over the stained area (exterior surfaces only).
GreenPan knives are designed to make prep tasks quick and easy. Here’s how to keep your knives in top shape.
Our knives are dishwasher safe, but we recommend hand washing. Why? It will maximise the time your knives are at peak performance.
Are those precise cuts getting a little less precise? Our knives are designed to be sharpened and deliver years of ultra-thin slicing.
Knife block: Our wood knife blocks are a great place to store your knives. It’s not just easy on the eyes, it keeps your knives from dings and chips from everything else in your drawer.
Drawer: Storing knives in the drawer is best when you use knife sheaths. That way, you don’t cut your hands and your knives are protected against dings from other utensils.