Latest update: 31/01/2023

Your privacy is important to The Cookware Company.

We collect and use your personal data only in accordance with the applicable data protection regulations in particular Data Protection Act 2018 and this privacy policy.

This privacy notice provides more information about the personal data that we process, why we process it, how we obtain the data, how long we retain the data and with whom we share it. It also provides more information on how you can exercise your rights.

  1. Identity and contact details

The term The Cookware Company means all companies directly or indirectly affiliated with The Cookware Company UK & Ireland Ltd, with registered office at The Old Stables Sutton Manor Farm, Bishop's Sutton, Alresford, Hampshire SO24 0AA (United Kingdom) and registered under company number 07033153.

The Cookware Company holds its own brands as well as brand licenses. Our owns brands include: Blue Diamond, BK, Chop & Grill, Gero, Greenchef, Greenlife, Greenpan, Keltum, Kochstar, Lumenflon, Moods, Merten & Storck, Royal van Kempen & Begeer and Vita Verde. Our licensed brands include: AEG, Bialetti, Mauviel, Electrolux, KitchenAid and Smeg.

If you have questions regarding the processing of your personal data, you can contact us at any time via e-mail ( or by letter to the address mentioned above (Attn. Privacy).

  1. Purposes

We only use your personal data to handle your requests, complaints and warranty issues. Contact with our customer service department is through our contact form or via e-mail. 

  1. Legal basis

We collect and use your personal data to handle your enquiry in a targeted manner. It is our legitimate interest to provide you with the best possible customer service.

  1. Categories of personal data

We process all personal data necessary to handle your complaint or request. This includes your name, phone number, e-mail address, payment details, invoice details and delivery details.

  1. Source of personal data

We obtain your data when you contact our customer service.

  1. Recipients of personal data

Within The Cookware Company, we may disclose your personal data when necessary to achieve the purposes listed above to third parties, including: payment providers, our customer service partner (if any), logistics partners, IT partners and software providers

Based on a legal obligation, The Cookware Company may also share your personal data with third parties, including law firms, accountants and auditors, banks and insurance companies, government departments, bailiffs, court and police services.

Other companies may also have access to your data in the context of a merger or acquisition.

  1. Transfer of personal data

We will not transfer your personal data outside the European Economic Area without ensuring that your data is granted an equivalent level of protection.

  1. Retention period

The retention period of your personal data depends on your request. In any case, we will retain your personal data for a period up to 10 years after delivery of the product.

  1. Your Rights

You can contact us at any time to exercise the following rights:

  • a request for access to or rectification of your personal data.
  • a request for erasure of your personal data.
  • a request to restrict the processing of your personal data.
  • a request to object to the processing of your personal data.
  • a request to transmit your data to another service provider; or
  • a complaint if you believe that we are not acting in accordance with the applicable data protection regulations. You can also submit a complaint to the supervisory authority.

You can exercise the above rights by contacting us by e-mail ( or by letter to the address mentioned under section 1. We respect all rights relating to your personal data to which you are entitled under applicable law.

Please inform us if there is any change to your personal data.

  1. Automated decision-making

We do not engage in automated decision-making.

  1. Security

We have implemented appropriate technical and organizational measures to ensure the confidentiality of your personal data and to protect your data from accidental and unlawful destruction, loss, alteration, unauthorized disclosure and access.

We have made the necessary contractual arrangements with the third parties with whom we work.

  1. Updates

This privacy policy may be amended from time to time within the limits of the applicable law. Via our website you will always have access to the most recent version. In that case, we will change the "last update" date at the top of the statement. In case of significant changes, we will notify you by posting a notice with respect to the changes before they take effect or send you a notification via e-mail.

Get the most out of your pans

Care & Use

Your pan is an essential ingredient for healthy cooking. Since introducing the world to healthy ceramic nonstick cookware in 2007, we’ve devoted ourselves to future-focused advances that make cooking better for everyone. Here’s how to get the most out of your pans.

Cooking with GreenPan 

How to maximize performance 

Low to med heat is best

Our patented Thermolon™ coating distributes heat more effectively than traditional coatings, so your pan will get hot enough to sear a steak even on low to medium heat.

Silicone & wood utensils 

Softer tools (like silicone and wood) are gentler on your pan and will help your coating last longer.

Use oil or butter

Everything tastes better with butter or oil. It helps distribute heat, too. We recommend high-smoke point oils for high-heat cooking. Avoid all oils in spray form, as the tiny particulates will heat up quickly and burn, creating a layer of carbonisation on your pan.

Easy to clean 

The best way to clean up

Wash up

Our pans are super easy to clean with a soft sponge and some warm, soapy water. They’re also dishwasher safe. Avoid abrasive detergents, steel wool, or iron sponges.

Let it cool

Plunging a hot pan into cold water risks thermal shock, which can warp pans and shatter glass lids. Always allow your cookware to cool before washing.

Safe storage 

For a little added defence, you can’t beat a pan protector—it’s a cushy pad that keeps your cookware from getting dinged when it gets knocked around in your cabinets.

Carbonisation is sticky 

A few sticky spots appeared out of nowhere? Here’s why. 

Overheating + oils = carbonisation (a.k.a. those little spots that cause your food to stick to the pan). But don’t worry! You can use a melamine sponge to wipe them away.

Here’s how you can deep clean:

For the interior: Fill the pan halfway with water and bring it to a near boil for about 2 minutes. Pour out the water and place the pan on a sturdy surface such as a wooden cutting board. Carefully use a restoring sponge (melamine) on the warm surface. This should do the trick.

For the exterior: Mix baking soda and a little water to form a smooth paste; then use kitchen paper to rub the paste over the stained area (exterior surfaces only).

GreenPan knives 

GreenPan knives are designed to make prep tasks quick and easy. Here’s how to keep your knives in top shape. 


Our knives are dishwasher safe, but we recommend hand washing. Why? It will maximise the time your knives are at peak performance.


Are those precise cuts getting a little less precise? Our knives are designed to be sharpened and deliver years of ultra-thin slicing.


Knife block: Our wood knife blocks are a great place to store your knives. It’s not just easy on the eyes, it keeps your knives from dings and chips from everything else in your drawer.
Drawer: Storing knives in the drawer is best when you use knife sheaths. That way, you don’t cut your hands and your knives are protected against dings from other utensils.

Need help? 

Talk to our experts

Still have questions about how to take care of your pan? We would love to talk to you. Contact us here with any questions!